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Senior Director, Go-To-Market Systems

FastlyNew York City, New YorkFull-time$228k - $285kOct 13, 2023
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Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Senior Director, Go-to-Market Systems 

Fastly is looking for an experienced and driven Go-to-Market Systems leader to join the Business Systems team.  This Senior Director role will be crucial in driving the strategic plan, management, and optimization of our Go-to-Market platforms (primarily Salesforce and ZenDesk).  The ideal candidate will possess deep expertise in business processes across the customer lifecycle, strong leadership skills with the ability to influence decision-making, and a track record of driving successful transformation at scale to deliver measurable business results.

What You'll Do:

  • Strategic Planning: Develop and execute a comprehensive strategy aligned with Fastly business objectives, ensuring the GTM tools support and enhance our lead management, sales processes, and customer engagement
  • Effective Communication: Maintain and execute a Go-to-Market systems roadmap aligned with company and stakeholder goals.  Ensure transparent, timely communication of work streams and status
  • System & Process Optimization: Collaborating with Marketing, Sales, and Support teams, continuously evaluate and optimize to improve overall effectiveness, streamline processes, and enhance user experience. Identify areas for automation, data quality improvement, and integration to maximize efficiency and productivity of stakeholders
  • Cross Functional Collaboration:  Establish strong partnerships with leaders and cross functional teams to help drive successful GTM implementations
  • Team Leadership: Manage and mentor a team of analysts, developers, and administrators, providing guidance and support to ensure their success. Foster a collaborative and high-performing team environment focused on delivering outstanding results
  • Stay Up-to-date: Stay current with platform capabilities and best practices. Continuously expand your knowledge and expertise through training, networking, and industry events
  • Vendor Management: Collaborate with internal operations teams and third-party vendors to effectively manage contracts, licenses, and relationships.  Ensure any new technology fits into the overall business infrastructure strategy and architecture.  Stay abreast of industry trends and best practices to drive optimal value and access to capabilities
  • Be an evangelist for a culture of data-driven decision-making for the company

What We're Looking For: 

  • 10+ years of experience developing and successfully executing strategies for Business Systems in a high-growth B2B SaaS business model
  • 5+ years as a people manager and experience cultivating diverse and inclusive high performance teams
  • In-depth knowledge of Salesforce architecture, data model, and platform capabilities
  • A deep understanding of the lead-to-cash and support processes in a B2B subscription/usage-based business
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively and build relationships with cross-functional teams and stakeholders
  • Strong ability to influence others to drive the best possible outcomes
  • Experience working with multiple executive-level business partners
  • Experience with audit/SOX requirements and workflows for a publicly-traded company
  • Excellent problem-solving and analytical skills, with a focus on continuous improvement
  • Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously, focusing on the highest value delivery
  • A results-oriented mindset with a track record of delivering successful outcomes
  • Experience with ZenDesk and integration with other systems is a plus

Work Hours: 

  • This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

  • San Francisco, CA
  • Denver, CO
  • New York City, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.


The estimated salary range for this position is $228,280 to $285,350.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.


We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

  • We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), an open vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2023, we offer 10 paid local holidays, 11 paid company wellness days.


Why Fastly?

  • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

  • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

  • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

  • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901. 

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.