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Senior Customer Success Operations Data Analyst

SysdigFull-time$100k - $250k*Costa RicaDec 11, 2023
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As Sysdig scales its Customer Success Organisation, we are looking for an ambitious, highly motivated CS Ops Data Analyst to help build our organization.

As a Data Analyst you will play a critical role in the CS business intelligence efforts to build a top-notch data driven organisation. You will be responsible for designing, implementing, optimizing, and maintaining dashboards and reporting assets, as well as building relevant views to be ingested into our BI tools.

This is an individual contributor role, but the ability to drive projects to completion and lead sales-driven data needs will be a vital skill set. The ideal candidate will deliver fast and sustainable value to the business through effective data development. This role will also work cross-functionally with product operation leaders; a successful candidate should have strong skills in cross-functional collaboration, leading and partnering with other analysts and managers. 

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and technical problem-solvers who are continually innovating and delivering powerful solutions to secure cloud-native applications.

We value diverse opinions and open dialogue to spur ideas. We believe in working closely together to achieve our goals, and since our launch, we have been flexible with when and where we work. We’re an international company that understands how to cultivate a strong culture across remote teams. 

And we’re a great place to work too – we’ve been named a “Best Place to Work” by Inc., the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years. 

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do 

  • Developing PowerBI reporting and dashboards
  • Develop in-depth analysis of key data points and metrics
  • Create effective data development requirements and execute against them in different tools
  • Partner with cross functional teams in generating, capturing and cleaning new and existing data
  • Build SQL views on snowflake that can be used to consumed across the organization

What you will bring with you

  • 5+ years experience working with dashboard tools such as PowerBI, Tableau or others.
  • 3+ years experience working with DAX..
  • Excels at creating and presenting data stories to drive dashboard adoption
  • 3+ years experience developing SQL queries on tools such as Snowflake, AWS and other data lakes and tools
  • Experience with Salesforce and Customer Success tools like Gainsight or Vitally

What we look for

  • Proven cross-functional partnership experience
  • Strong interpersonal and effective communication skills; the ability to build cross-functional relationships
  • Highly analytical, with experience using data to drive decisions
  • Ability to translate non-technical requirements into tangible deliverables

Why work at Sysdig?

  • We’re a well-funded, fast-growing company that has a large enterprise customer base.
  • We have a pragmatic and transparent culture from the CEO down.
  • We are leading the cloud security market.
  • Our open source tools ( are widely used and loved by technologists and developers.

When you join Sysdig, you can expect:

  • Competitive compensation, including equity opportunities.
  • An international culture with employees in more than 40 countries.
  • Flexible work arrangements.
  • Mental well-being support for you and your family, a wellness alliance, and company-wide recharge days.
  • Career growth and development opportunities.

We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career is unconventional.

Sysdig values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.


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