Senior Atlassian Engineer

The Opportunity

• Provide strategic implementation and configuration of Atlassian Data Center products to align with organizational requirements.
• Design and develop advanced customizations, plugins, scripts, and integrations to extend the capabilities of Atlassian Data Center tools.
• Collaborate with cross-functional teams to gather complex requirements and offer technical leadership on best practices for leveraging Atlassian Data Center instances.
• Dive into intricate technical issues that arise within the Atlassian toolset on a daily basis, employing a systematic and analytical approach to identify root causes and implement effective resolutions.
• Continuously design, develop, and refine custom plugins, scripts, and integrations that extend the capabilities of Atlassian products, tailoring them to the changing needs of different teams.
• Jira Service Management configuration for a variety of teams including modifying forms, request types, workflows and more. 
• Stay current with the latest features and updates in Atlassian Data Center offerings, evaluating their suitability for organizational needs.
• Regularly assess the applicability of new features and updates in Atlassian products, strategically evaluating their potential to enhance collaboration and productivity within the organization.
• Provide timely and responsive management of technical issues reported by users, addressing their concerns and providing guidance to ensure optimal tool utilization.
• Communicate effectively with non-technical stakeholders, translating complex technical concepts into clear explanations to bridge the gap between technical and business perspectives.

Skills you should HODL

• 5+ years of professional experience in software engineering, with a focus on Atlassian products and Data Center instances.
• 3 years of experience in Jira software, Jira Service Management and Confluence
• Proven track record of designing, implementing, and customizing Atlassian Data Center solutions for complex organizational needs.
• Experience with scripting, automation, and API integrations.
• Strong understanding of enterprise-level architecture, scalability, and performance optimization principles.
• Strong analytical skills for diagnosing and resolving complex technical challenges within Atlassian Data Center environments.
• Proven ability to troubleshoot performance issues, identify bottlenecks, and implement effective solutions.

Nice to Haves

• Helpdesk experience using tools like OKTA, VPNs, and other System Administration roles.
• Computer Science or related degree.
• Atlassian certification(s) (ACP-100, ACP-610).
• Consulting experience with an Atlassian Partner.
• Experience working in an environment of greater than 10,000 users.