As our Robotics Product Operations Engineer, you will serve as a primary responder for support escalations of our robot systems deployed in production. You will be responsible for troubleshooting robotic application software and providing a timely response and resolution. Everyday you will be working within a warehouse/logistics environment providing support services to a fleet of robots. To thrive in this role you must take responsibility for satisfying operational metrics for robot picked production volumes at customer sites.
At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.
We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?
Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!
Day to Day Activities
- Initial assist with deployment and provisioning of robotic systems and operate Dexterity robotic systems on-site
- Test robotic systems in a production setting and document bugs
- Utilize support and escalation playbooks to resolve operational issues within the Dexterity SLA window
- Manually intervene and assist robots in the event of unforeseen events / errors
- Troubleshoot software issues and resolving customer issues in an agreed upon SLAs
- Document known issues and resolution best practices in Support knowledge-base
- Provide remote support on software related issues
Desired Skills
- Software Engineer experience
- Proficient in system troubleshooting, Linux/UNIX operating systems, command line interface (CLI), networking, analyzing traces and debug logs.
Additional Information
- Up to 50% travel or greater
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.