Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Why become a Xero?

Great question! Being a Xero is so much more than just a job. We’re a group of diverse, passionate and dedicated #humans who are committed to improving the lives of our customers. We love what we do and we’re proud to admit it! We also know that the best teams deserve the best, and creating a #beautiful product and experience for our customers wouldn’t be possible without delivering the same #beautiful experience for our team.

Here’s what we’re offering you:

𑇐 Employee share plan - Become a shareholder in Xero.

𑇐 10 days wellbeing leave per year - we acknowledge there’s more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependants etc

𑇐 3 days gifted annual leave over end of year period to enjoy that holiday spirit

𑇐 Xtra Xero Leave - 5 days gifted to take from the day you join.

𑇐 Private Health Insurance, fully subsidised by Xero!

𑇐 Spend one day per year making a difference in the community with our volunteer leave

𑇐 Regular team events and socials - from weekly shared lunches to EOW Friday socials (think cheese boards, board games and BBQ!)

𑇐 Awesome offices equipped with the latest technology, as well as barista made coffee, ping pong and nintendo switch for those moments needed to switch off

𑇐 Flexible working options; whether you work best from one of our decked out Xero offices or home- the choice is up to you!

𑇐 Generous parental leave allowance with 26 weeks paid, and return to work flexibility and support

How you’ll make an impact

As a Product Insights Analyst, you will be responsible for delivering high quality data analysis and insights to enable fast decision making and strategic design. You will be able to frame up the questions to answer, identify critical data points and analytical methods to produce insights and tell a clear, concise story to help your internal stakeholders solve problems. Your analysis will span our end-to-end customer journeys, across multiple systems, platforms and channels.

We’re looking for someone that can hit the ground running and work with stakeholders across all levels of the business, from developers to leaders. You’ll work closely with the existing analysts that support these teams to build a strong data-driven culture in the teams. We’re looking for someone early in their analytics career that is keen to grow their skills by working through challenging problems alongside a supportive team.

What you’ll do

Be a trusted adviser to a product team or portfolio area, helping them to identify key business questions and finding ways to answer those questions with data.
Define problems and scope solutions for your work, understanding the business context of the work as well as the broader strategic direction of the product and company.
You will understand the flow of data from the product to your analysis, and work to make this data accessible and meaningful. Where gaps in data exist, you will proactively identify approaches for filling these gaps.
Produce metrics and models which enable a portfolio to improve their core understanding of their customers & product, and enhance their decision-making.
Effectively utilise report writing, storytelling and dashboards as part of helping stakeholders understand and interpret product insights.

What you'll bring

SQL skills
Proficiency with Python or R desired.
Ability to apply key statistical concepts to your work.
Can innovate to solve difficult problems pragmatically and structure work to ensure delivery.
Willingness and strong ability to learn new skills and methodologies.
Is comfortable navigating ambiguity and seeks clarity on conflicting priorities.
Has strong written and interpersonal communication skills. Has strong storytelling skills. Has built good relationships with key stakeholders, and can engage with them in shared decision-making. Seeks out opportunities for collaboration.
We aren’t looking for a specific degree, we’re looking for a logical thinker who can break down a problem, but you may have a statistics, mathematics or computer science background

Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Product Insights Analyst

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