Platform Data Analyst

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Operational Analytics team at Robinhood supports the Platform Services organization by enabling it to scale efficiently and effectively. As an Operational Data Analyst, you will identify and track key metrics that drive Robinhood’s business lines, with a focus on Fraud, Account Operations, Customer Service, and Vendor Management.

You will use data to develop recommendations for new products and tooling, advise leadership on operational strategy, and partner with cross-functional teams to address operational needs. You will also support department-level decision-making, contribute to workforce planning, and report on the health of Robinhood’s middle office operations. This role is critical to building the infrastructure and insights needed to operate and scale the Platform Services organization.

This role is based in our Denver, CO office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you'll do

• Evaluate platform operations and system performance using data analysis and quantitative methods, focusing on reliability, capacity utilization, throughput, and latency trends to identify performance gaps and improvement opportunities.
• Define operational metrics and measurement standards, and build dashboards and reporting (e.g., SQL, Python, Superset) that enable teams to monitor performance and make data-driven decisions.
• Break down complex systems and processes to identify performance drivers, constraints, bottlenecks, and improvement opportunities.
• Investigate incidents and recurring issues by analyzing trends, outliers, and contributing factors, and document findings and follow-ups.
• Aggregate and analyze data to support incident response, regulatory inquiries, and other business-critical requests ensuring accuracy and timely delivery..
• Develop simulation and “what-if” analyses to evaluate the expected impact of proposed system or process changes before implementation.
• Partner with Engineering, Data, Product, and Operations to build the data and tooling needed to track key metrics and improve scalability and reliability.
• Ensure operational data requirements are defined and implemented for new product launches, process changes, and initiatives.
• Communicate findings via concise write-ups and presentations that compare options and recommend data-backed actions to stakeholders and senior leadership.
• Support workforce planning by building forecasts tied to growth projections, new processes, and product launches, in partnership with Operations leadership.

What you bring

• Passion for Robinhood’s products and our mission to democratize finance for all.
• Ability to learn quickly, think critically, and apply strong problem-solving skills to improve processes and resolve issues.
• Strong analytical skills and attention to detail.
• Bachelor’s degree in Economics, Engineering, Mathematics, Business, Finance, or a related field.
• Proficiency in SQL, Python, and Looker.
• 2–5 years of professional experience in a data analysis role.
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.