People Data Analyst

Your Impact

• System Implementation and Configuration
• Implement and configure HR software applications and systems, as directed
• Customize HR systems to meet CLL’s requirements
• Ensure seamless integration of HR systems with other CLL applications
• Ensure interfaces are functioning properly between various HR systems and other. business systems (e.g., Applicant Tracking System, Learning Management System)
• Troubleshoot operating problems related to HR data and systems, identifying root causes and providing solutions or escalating to appropriate subject matter experts
• Conduct testing of systems and processes to ensure smooth, error-free operations
• Ensure open dialogue regarding HRIS issues, best practices, updates, etc. to and from the end-user. Help drive user issues to resolution directly, and more importantly, systematically, with an emphasis on strong customer service
• Identify workflow, process, and technology improvements to reduce waste and manual processes, etc. presenting them to leadership for review and approval
• Work with the HR Technology team to develop, configure, HR system usage maps and improve the overall employee experience
• Analyzes and determines integration needs, including pre- and post-acquisition and associated team member data
• Data Management, reporting and analysis
• Collect, analyze, and interpret HR data to identify trends, patterns, and insights.Generate regular and ad-hoc reports for HR metrics, workforce analytics, and compliance purposes
• Maintain data accuracy and integrity within HR systems by conducting regular audits and resolving discrepancies
• Translate complex findings and data in a compelling and easy-to-understand narrative for audiences of all technical levels
• Provide support to HR users regarding system functionalities, issues, and troubleshooting
• Develop and deliver training programs to HR staff to enhance their understanding and utilization of HR systems
• Work with HR leadership and HR trainers to update and improve HR Technology user guides
• Cross-train with other HRIS staff as directed by HR leadership to ensure business continuity, and to further develop the role. Train others as a secondary or backup option as assigned
• Manage user access to ensure system integrity and adherence to CLL policy on access levels
• Serve as a key point of contact for HR Technology system-related inquiries, issues, and administration
• Audit and train end-users (e.g., People Ops) on how to enter data and use the HR systems for system accuracy
• Promote best practices, streamlining work processes, and increasing efficiencies within the HR community based on the HR systems
• Collaborate with HR and IT teams to streamline HR processes through system automation and optimization
• Identify opportunities for process improvement and efficiency gains within HR systems that create efficiency and scalability
• Provide testing and support for new configurations or deployments
• Partner with the HRIS to review and monitor system or quick fix release notes
• Support change management and training as new modules, process enhancements or other changes are implemented, as assigned
• Ensure HR systems adhere to data privacy regulations and security standards
• Monitor access controls and user permissions to maintain system security and integrity
• Communicate risks, issues and status with the HRIS Manager on a timely basis and with relevant information
• Engage with HR software vendors to stay updated on system upgrades, patches, and new features
• Maintain comprehensive documentation of system configurations, processes, and user guides
• Keep records of system changes, issues, and resolutions

What we are looking for

• Bachelor’s degree in Computer Science/Computer Information Systems, HR Management, or equivalent experience as HR Systems Analyst or Administrator or similar required
• 2 - 4 years of experience or graduate degree in software and information systems, specifically HRIS, LMS (learning management systems) and ATS (applicant tracking systems), preferably with Workday, Workato, EIB, and PowerBI
• Deep Excel skills and the use of database management tools and query languages preferred
• Ability to meet deadlines with projects and assignments
• Ability to learn and support new technologies and train others
• Ability to work in a fast-paced and quickly changing environment
• Excellent decision making and critical-thinking skills
• Excellent written, interpersonal, and communication skills