Monitoring Engineer

Responsibilities:

• 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process.
• Fast and effective response to service failure Alerts and Notifications from a range of systems.
• Impact and Severity Assessments of service failures, both internal and external stakeholders.
• Management of Bank/PG’s downtime or other services against SLA Targets.
• Escalation of downtime within the bank/PG’s, as well as internally.
• Accurately tracking on progress and escalations on issues & internal ticketing systems. 
• Updating merchants/internal stakeholders on the status of any service outage, either directly by phone and email or via the ticketing tool.
• Notifying merchants via email of any planned maintenance, either internal or Bank/PG.
• Managing the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.\ 
• Hands on experience on Database (SQL)
• Hands on experience on Python, shell scripting.
• Software Development in terms of automating repeatable Operations tasks (TOIL).
• SRE Metrics & Monitoring Strategy (SLI, SLO, etc.).
• Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.
• Based on post-incident reviews, he/she will need to optimize the Software Development Life Cycle (SDLC) to boost service reliability.
• To ensure a seamless flow of information between teams, site reliability engineer job may require documenting the knowledge gained. 

Requirements:

• 2-5 years of experience as an Application Support Engineer/Monitoring Engineer
• Excellent communication skills
• Patient & friendly attitude with excellent interpersonal skill
• Ability to work on own initiative, working to and meeting tight deadlines
• Flexible and able to work within a 24/7/365 shift pattern & rotational shifts
• Advance Knowledge of SQL/Linux, Python/shell scripting or any code expertise
• Should have knowledge of payment flow/process.
• Must have SRE background more focused on automation. 

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)