About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity:

If you are a talented and driven person who wants to join a high-impact team at the core of Observe.AI's mission, then this role is for you. This is a highly challenging role that will require the implementation of state-of-the-art Machine learning (ML) and Deep learning algorithms; You will build a never-before-seen machine intelligence product and ML pipelines from scratch, architecting and implementing low latency systems at scale.If you are excited about; owning & building a next-generation ML architecture and working on core algorithms, right from training to production, you’ll love the job!

What You Will Do as a ML Scientist :

Work on world class Speech Technologies and build deep learning models.

Work with large data sets and build an ML pipeline to process and train the data

Run ML experiments scientifically and analyzes the results

Optimize ML solutions for performance and scale

Work with the team in building exciting stuff and guide juniors in the process

Deploy solutions into production and maintain several models for fast experiments

Keep up-to-date with latest ML and deep learning literature to implement latest techniques into Observe.AI Voice & NLP platform

Who you are :

Graduate/Post Graduate degree in Computer Science/Electrical Engineering from leading research Institutes

Strong working experience in building Speech Technologies like ASR, TTS, Diarization, and Speech signals

Hands-on experience in building end-to-end models using the latest architectures

4+ years of commercial experience in ML solutions and pipelines

4+ years of programming experience in Python, Shell scripting and C/Java

Hands-on experience in speech processing frameworks such as Kaldi, Espnet, Speech brain etc.

Experience with Machine learning and Deep learning libraries such as Scikit Learn, TensorFlow or PyTorch

Some of the other coolest things you deliver:-

A world-class Speech technology that has an impact on Customers and the research community

Publish papers in International Speech and NLP conferences like Interspeech / Icassp / NIPS/ ASRU etc

Inter team coordination for research initiatives.

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

Machine Learning Scientist - Speech

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