Lead Systems Administrator

Hi, Future Homie!

As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?

As a Homie, you are a bar raiser, which means you come with

• 8+ years of IT Systems / Internal Help desk experience 
• Bachelor's degree or equivalent experience
• Understanding and experience with Mac and Windows OS, mobile devices, Firewalls, Routers, Google Workspace, SSO/SAML (Okta),  and general software troubleshooting
• Ability to effectively communicate technology, infrastructure, and process needs
• Demonstrated a sense of urgency and history of affecting change through process and workflow enhancements 
• Excellent written and verbal communication skills, strong interpersonal skills
• A history of working independently while being accountable for deliverables
• Ability to work in the office weekly on Tuesdays and Wednesdays

As a Homie, you will make an impact by

Managing all aspects of hardware/software installation, as well as all levels of technical support for the entire organization. You will also be responsible for providing strategic and tactical planning, development, evaluation, and coordination of information technology and business systems. 

• Manage all aspects of the implementation and operations of information and functional systems for the organization, including hardware, software applications, network, phone systems, and end-user computers
• Provide help desk and technical services assistance to on-site and remote employees
• Provide troubleshooting to resolve employee hardware and software malfunctions/failures
• Facilitate procurement of end-user hardware and equipment
• Install and update network system requirements/improvements as they are released
• Evaluate performance and connectivity issues of all equipment, software, and hardware
• Keep sensitive information associated with all forms of technology private and confidential
• Maintain user accounts, access privileges, network, and system security
• Managing, imaging, and inventorying of user equipment
• Enhance IT and help desk workflows and automation to increase efficiency
• Planning, testing and implementation of all IT infrastructure
• Maintain documentation of IT systems
• Responsible for research and development of assigned projects as it relates to changing technology and making recommendations

What We Offer 

• Stock Options - Everyone is an Owner! 
• Comprehensive medical coverage for you and your eligible dependents - premiums 100% paid by Homebase!
• RRSP plan + 4% company match
• Employer supplemented Medical, Dental, and Vision Insurance Plans
• Company-paid holidays and 20 days accrued PTO per year
• Continued learning and development stipend
• Paid parental leave
• Top-of-the-line equipment and stipend for workspace setup 
• Work from home Monday, Thursday, & Friday 
• Meals provided at our vibrant workspaces
• Team offsites and monthly opportunities to engage with fellow Homies

What to Expect During the Interview Process

• Meet the Talent Acquisition team with Lauren B.
• Meet the Hiring Manager with Joseph P.
• Participate in a Technical Interview
• Meet the Leadership team
• Professional Reference Checks
• Background Check + Offer Stage
• Welcome to the team, Homie💜🎉

Diversity, Equity, and Inclusion at Homebase

At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture, and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!

About Us

Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don’t call us “Human Capital Management.” We have built tools for the busiest businesses, so owners and employees can spend less time on bullsh*t and more time on what matters. The Homebase team brings small business expertise from Intuit, Square, OpenTable, Yelp, Gusto, and First Data. Homebase is backed by leading venture investors Bain Capital Ventures, Baseline Ventures, Cowboy Ventures, Khosla Ventures, Plus Capital, and GGV Capital.

At Homebase, we value our differences, and we encourage all to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Homebase is proud to be an equal-opportunity employer and participant in the U.S. Federal E-Verify program. Accommodations will be provided during the hiring process if needed. Please advise us of any accommodations needed within your application to ensure fair and equitable access throughout the recruitment and selection process.

**Interview Recording Notice:

By participating in interviews with Homebase, you consent to the use of Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed for the purpose of evaluating candidates and ensuring the quality of our recruitment process. If you do not consent to being recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.