Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.

The Role

The Create team is a critical pillar owning the core of the Loom experience: our recording applications. Loom has earned its reputation based on the ease and speed of its recording experience, and we’re looking to add a Lead Analyst to our growing Data team to help measure impact of the Create team’s initiatives and help identify opportunities for innovation within the recording flow. In this role you will help the Create team drive initiatives that range from big bets that inflect Loom’s growth trajectory to quick wins that continuously remove friction for our users and promote higher and deeper engagement with the product.

We have rich, complex datasets and our team performs a wide variety of analytical tasks, ranging from conducting ad-hoc research, creating dashboards, building funnels, designing and evaluating tests, crafting complex database queries and ETL pipelines, and developing sophisticated predictive models. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

Responsibilities

Be the primary partner for the Create product team and collaborate with Product, Engineering and Design to understand strategic opportunities and measure impact of initiatives
Provide data support through dashboards, analyses and ad-hoc requests
Build analytic plans for new products and features, helping Create understand which metrics need to be measure and which events need to be tracked
Lead A/B experiments from the data side by supporting experiment design, implementation and final analysis
Develop causal research to measure impact of Create initiatives
Inform future experimentation design and roadmaps by performing exploratory analysis to understand user engagement and behavior
Design and develop core business metrics, creating insightful automated dashboards (and the necessary data pipelines) and data visualizations to track progress
Proactively derive data insights and turn them into recommendations; communicate results and learnings to the rest of the team in a succinct and digestible manner
Lead and mentor team members with processes and analytical and technical expertise for executing experiments, building pipelines and answering open ended business questions

What We're Looking For

7+ years of experience in an analytics role turning data into insights and recommendations
Demonstrated experience partnering with Product teams to build data driven strategies that drive towards business outcomes
Strong analytical and communication skills with the ability to synthesize insights into compelling stories
Experience with the SaaS customer lifecycle from acquisition to activation to engagement and retention
Experience with designing and analyzing experiments
Superior SQL (Snowflake, Postgres) skills - able to write structured and efficient queries on large data sets
Experience with a Business Intelligence tool (e.g., Tableau or Mode) - experience with Tableau is a plus
Experience with a statistical scripting language (e.g. R or Python) is a plus
Experience with ETL tools such as Airflow or dbt is a plus
Experience in data modeling and ETL development is a plus
Experience collaborating with multiple business functions and stakeholders to develop metrics and key insights
A Bachelor’s Degree in a quantitative field or higher

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Perks at Loom

Competitive compensation and equity package
99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Healthcare reimbursement (for International employees)
Life, AD&D, Short and Long Term Disability Insurance
401(k) with 4% company matching
Professional development reimbursement
Wellness stipends
Unlimited PTO
Paid parental leave
Remote work opportunities
Home office & technology reimbursement

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

#LI-REMOTE

Lead Data Analyst - Create

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