Lead AI Operations Specialist at Tractable

Who we are

Tractable is an Artificial Intelligence company bringing the speed and insight of Applied AI to visual assessment. Trained on millions of data points, our AI-powered solutions connect everyone involved in insurance, repairs, and sales of homes and cars – helping people work faster and smarter, while reducing friction and waste.

Founded in 2014, Tractable is now the AI tool of choice for world-leading insurance and automotive companies. Our solutions unlock the potential of Applied AI to transform the whole recovery ecosystem, from assessing damage and accelerating claims and repairs to recycling parts. They help make response to recovery up to ten times faster – even after full-scale disasters like floods and hurricanes.

Tractable has a world-class culture, backed up by our team, making us a global employer of choice!

We're a diverse team, uniting individuals of over 40 different nationalities and from varied backgrounds, with machine learning researchers and motor engineers collaborating together on a daily basis. We empower each team member to have tangible impact and grow their own scope by intentionally building a culture centred around collaboration, transparency, autonomy and continuous learning.

What you will do

This will be a 12 month fixed term contract. You will:

Oversee the quality of team data annotation efforts, QA and KPIs tracking & monitoring (productivity and quality)
Train, coach and develop a team of Operations Specialists to ensure their QA of the AI’s output and annotation of training data is first class
Work closely with our team in London to ensure quality is maintained consistently across their team
Ensuring that insights are shared effectively across the company and closely integrated with all of Tractable's product development: technical training/standards alignment and labelling support
Work across multiple projects at the same time
Resource monitoring/management: allocate new tasks to specialists who have capacity
Must be able to motivate, coach and connect with a team of varying roles, demographics and seniorities. With support from senior leaders, this person will take ownership of headcount and capacity within their areas
Strong stakeholder management: comfortable liaising with stakeholders across different departments and challenging stakeholders of varying seniorities
Accountable for performance in their region/function: must have strong analytical skills and Excel ability is a strong advantage

What you need to be successful

Self-motivated with exceptional attention to detail
Results-oriented & delivery-focused personality
Passionate about learning new skills
Adaptable, excited by the opportunity to work in a fast-paced and evolving environment
C1/C2 level in English

What’s in it for you

Daily office snacks & soft drinks
Regular company office events such as Socials, Bowling & Pool Nights and more
Meal vouchers (30 RON/day)

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Diversity commitment

At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.

We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.

Lead AI Operations Specialist

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