Aviatrix, a leading cloud networking company, is seeking an IT Service Management Engineer to join our growing team in the India Office. As an IT Service Management Engineer, you will be responsible for maintaining and improving Aviatrix's IT services by ensuring a seamless experience for all employees. We’re looking for someone who can think strategically and operate efficiently in a fast-paced environment, providing exceptional support to our workforce.

Responsibilities:

Ensure an efficient and reliable IT system for all employees.
Onboard/Offboard users on various IT systems and applications.
Manage and troubleshoot device and application issues.
Implement and maintain asset management processes.
Manage, monitor, and report on application licensing and entitlements status.
Provide basic IT support such as desktop/laptop setup, troubleshooting, and maintenance.
Maintain user access management by overseeing role-based access and identity and access management (IAM).
Ensure IT security measures are in place and effectively securing company information.
Manage and maintain service request tickets using Jira.
Maintain and report on device inventory and device management tools.
Manage and provide support on O365, Slack, Zoom, Jira, SFDC, Zendesk, Asana and other IT tools.

Requirements:

Bachelor's degree in Computer Science or a related field.
5+ years of experience in IT Service Management role.
Strong knowledge of Jira Service Desk and other ticket management tools.
Experience with O365, EntraID, Azure AD.
Excellent troubleshooting skills in device and application support.
Experience in IT Security and IAM processes.
Strong knowledge of Application Licensing and management.
Good understanding of basic IT support and desktop/laptop maintenance.
Exceptional communication and interpersonal skills.

Join the Aviatrix team and help us drive transformational cloud networking for our customers. We offer a dynamic and exciting work environment, a comprehensive benefits package, and competitive salary. If you're ready to make a difference, apply now!

BENEFITS

US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.

Outside the US: We offer a comprehensive benefits package which, (subect to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend

Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.

About Aviatrix 
Aviatrix is the cloud networking expert. We’re on a mission to make cloud networking simple so companies stay agile. Trusted by more than 500 of the world’s leading enterprises, our cloud networking platform creates the visibility, security, and control needed to adapt with ease and move ahead at speed. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry's leading multicloud networking and security certification, Aviatrix empowers the cloud networking community to stay at the forefront of digital transformation.

WE WANT TO INCLUDE YOU

We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.

Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.

Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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IT Service Management Engineer

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