IT Manager

Description

The Information and Technology Manager is responsible for the supervision, implementation, and maintenance of Varsity Tutors’ computing needs. They will ensure a secure and effective operation of all computer systems, related applications, hardware, and software used within the company while managing a team of IT employees and overseeing their performance.

About Nerdy:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. 

 

Qualifications:

• A bachelor’s degree in computer science, computer engineering or related technical field experience

• 3+ years as an IT Manager, or related experience,  in a technical and remote customer-focused position

• Lead and champion organizational change management

• Experience with Agile base practice and ITSM frameworks

• In-depth knowledge of computer hardware, software, and networks.

• Ability to lead, prioritize, facilitate, organize and manage several milestones and projects efficiently

• Ability to learn quickly and keep up with technical innovation and trends in IT

• Proficient with Google’s IdP

• Experience with identity federation standards like SAML and OAuth

• Experience in documenting processes and monitoring performance metrics (OKR, KPI)

• Extensive experience working with different operating systems including Mac OS

• Proficient with OKTA, GAM, Google Workspace and Microsoft Office Suite

• Exceptional interpersonal and communication skills

• Time management skills and the ability to establish reasonable and attainable deadlines for resolution.

Responsibilities:

• Hire, train, and develop a team of IT professionals; communicate job expectations and conduct performance reviews

• Establish and maintain a positive, productive relationship with the organization

• Understand business requirements to provide feedback and direction

• Monitor performance of IT systems to determine cost and productivity levels, and to make recommendations for improving the overall  infrastructure

• Interact with senior and executive leadership and staff to provide technical assistance for continuous improvement of IT solutions

• Identify risk, need for upgrades, configurations or new systems and report to upper management for decisions

• Prioritize initiatives based on business needs and requirements

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

• Analyze compliance requirements for various procedures and provide necessary training if required and design strategies to achieve all objectives

• Administer internal audit processes and ensure successful audits

• Document and enhance the existing business processes

• Assist in building relationships with vendors and creating cost-efficient contracts

• Control budget and report on expenditure

• Maintains current understanding of industry standards, trends, and best practices through industry and other professional networks

• On-call duties

• Other duties as needed or required

 

At Nerdy, we:

Relentlessly Focus on Customers • Are Owners • Are Intellectually Curious • Think Big • Bias for Action • Go Deep • Deliver Results • Are Comfortable with Ambiguity • Simplify • Build Teams • Insist on High Standards • Build Trust • Have Conviction • Are Right, a Lot

 

Benefits

• Competitive Salary plus Equity in the company

• Healthcare Plans (Medical, Dental, Vision, Life)

• 401k Company Matching Plan

• Maternity, Paternal, and Adoption Leave

• Fully Remote Position

• Flexible PTO

• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)

• Once-in-a-lifetime opportunity to help transform how the world learns!

Nerdy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.