Merge enables B2B companies to add hundreds of integrations to their products, making it easy to access and sync their customers' data. We offer Unified APIs that provide normalized data across key software categories, including accounting, HRIS, ATS, CRM, file storage, and ticketing. Thousands of companies trust Merge to power their integrations, enabling them to unblock sales, reduce customer churn, accelerate time to market for new products, and save engineering costs and resources. As a core component for the future of modern B2B AI infrastructure, Merge is building the data integration layer that powers the next generation of AI products and companies. By solving the complex challenges of data access and normalization, Merge accelerates the development and deployment of AI solutions while ensuring the highest standards of security and performance.

Merge is looking for a driven IT Support Engineer to grow their technical skills and gain hands-on experience in IT and security operations. If you’re someone who enjoys solving problems, supporting end-users, and learning about cybersecurity, this role is a great opportunity to develop your expertise in a fast-paced environment.

You’ll be the first point of contact for IT support, troubleshooting hardware, software, and network issues while also getting exposure to security-related tasks such as access management, endpoint security, and vulnerability assessments.

What you will do:

Troubleshooting & Support: Provide technical support for endpoints (Windows, macOS), office AV systems, and networking issues to ensure seamless operations.
Patch Management: Assist in tracking, testing, and deploying software and OS updates to maintain system security and performance.
MDM Management: Help manage and enforce policies for company devices through our Mobile Device Management (MDM) platform.
IT Automation: Identify repetitive IT tasks and help automate them to improve efficiency and reduce manual effort.
Endpoint Security: Assist with managing security tools such as endpoint protection, antivirus, and vulnerability scanning solutions.

The ideal candidate will have:

Familiarity with Windows and macOS operating systems, including user management and basic system administration.
Understanding of fundamental networking concepts (IP addressing, DHCP, DNS, VPNs, Wi-Fi troubleshooting).
Interest in security best practices, such as patch management, endpoint protection, and access control.
Ability to communicate technical concepts clearly to non-technical users.
A proactive mindset with a willingness to research and learn new technologies.
Experience with IT automation (PowerShell, Bash, or scripting tools).

Compensation:

The cash compensation range for this role is $80,000- $85,000
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package.

Benefits:

Unlimited PTO + 10 company holidays
Pre-Tax commuter benefits
100% covered health, vision, and dental insurance
401K Plan
$200 one-time home office stipend
In office snacks and free dinner when working past 7pm

Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

IT Analyst

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