You will be part of Mobileye's REM department. Mobileye’s Road Experience Management (
REM) is an end-to-end mapping and localization engine.
We are seeking a highly motivated and organized Issues Pipeline Manager to lead our development and customers issues resolution process. This role will be responsible for building and managing a team of analysts, developing and implementing effective processes, and collaborating with product management and development teams to ensure timely resolution of issues identified by validation teams or customers.
What will your job look like:
- Define and establish the issues pipeline process, Develop comprehensive procedures, policies, and standards for issue management.
- Continuously improve processes to enhance efficiency and effectiveness.
- Serve as the primary point of contact for escalated issues, working closely with cross-functional teams to drive timely and effective resolutions.
- Take ownership of issues and follow problems through to resolution, Collaborate with product management to define issue priorities and work closely with development teams to drive solution implementation.
- Maintain accurate records and documentation on issue status and actions, Analyze statistics and compile detailed reports on issue trends and resolution metrics.
- Recruit, mentor, and develop a team of issues analysts, Foster a positive work environment and set clear goals and performance expectations for team members.
All you need is:
- Bachelor's degree in Business Administration, Computer Science, or related field
- 5+ years of experience in customer support, technical project management, or similar roles
- Proven track record of leading and developing high-performing technical teams
- Demonstrated ability to understand and resolve complex technical issues
- Experience in implementing and optimizing customer issue tracking and resolution processes
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
- Knowledge of software development processes is a plus