Head of Solutions Engineering

Key Job Responsibilities

• Own technical delivery across the entire lifecycle of a project from pre-commitment to implementation to live support.
• Provide strong leadership and mentorship to a team of Sales Engineers and Solutions Architects, fostering a high-performance culture and promoting collaboration.
• Drive continuous improvement in solution engineering processes, methodologies, and tools.
• Work closely with the business development team to understand project requirements, pain points, and business objectives, and translate them into effective solution strategies.
• Lead the design and development of comprehensive technical solutions that address the challenges of builders developing on Polygon technologies and align with our product offerings.
• Ensure the successful delivery of solutions, overseeing project scoping, resource allocation, timelines, and quality assurance.
• Act as a trusted advisor to key projects, providing technical expertise, understanding their business needs, and presenting solutions effectively.
• Partner with the business development team to deliver the following, but not limited to, solution presentations, demonstrations, and proposal development.
• Maintain strong relationships with existing projects, driving high satisfaction, retention, and identifying opportunities for upselling or cross-selling.
• Partner with Product Development teams to provide insights from projects, feedback, and recommendations for product enhancements or new features.
• Work closely with the Partner Success team to ensure smooth handoff of solutions and provide ongoing support when needed.
• Collaborate with Marketing teams to develop compelling collateral, case studies, and thought leadership content.
• Stay abreast of industry trends, emerging technologies, and competitive landscape in the solutions engineering domain.
• Utilize market insights to identify new business opportunities and provide strategic recommendations to senior leadership.

About the Team

• We are a remote-first, inclusive, multi-cultural team, spanning most of the world’s continents.
• Our primary focus and priority is to have a positive impact on the world by building open and powerful new technologies in the blockchain and crypto space. We are blockchain and crypto maximalists.
• We are a meritocratic organization where your ability to grow and advance in responsibility is judged on your contribution and accomplishments.
• We are a development focused organization where your primary work and priorities will always be to advance the protocol and the health of the Polygon ecosystem.

What you’ll need - Preferred Qualifications

• 8+ years of experience in solutions engineering, technical pre-sales, or a similar customer-facing role within the technology industry with at least two years of experience in the blockchain or cryptography industry.
• Deep understanding of web3, blockchain, smart contracts and decentralized technologies. More specifically, familiarity and expertise with Etherum, related technologies and rollup protocols is a plus. Experience building on Polygon protocols is a benefit. Experience across the solutions lifecycle from pre-sales through to post-sales implementations.
• Deep familiarity and experience with distributed systems engineering, protocols and architecture.
• Strong leadership skills with a track record of building and managing high-performing teams.
• Capability and desire to act as a player coach and expertise in setting up a function.
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Deep understanding of enterprise software solutions, cloud technologies, and software development lifecycles.
• Bachelor's in Engineering, Computer Science, or a related technical field