Job Description

Career Level Summary

Requires working knowledge and experience in own job discipline and broadens capabilities

Continues to build knowledge of the company, processes and customers

Performs a range of assignments related to job discipline

Uses learned and prescribed guidelines or processes in analyzing situations

Receives a moderate level of guidance and direction

Critical Competencies

Systems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for

Idea Creation: Provides ideas and designs new solutions, methods and products to update what existed prior

Key Responsibilities

Monitor and provide maintenance for all related infrastructure

Ensure the control, integrity, and accessibility of the cloud environment for the enterprise

Lead Workload/Workforce Management and Optimization related tasks

Mentor and assist Rackers across the Cloud Function

Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products

Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business

Collaborate with Account Managers and Business Development Consultants to build strong customer relationships

Collaborate and share knowledge with other Engineers and Administrators on the support floor

Person Specification

Knowledge

Proficient knowledge of Cloud Platform Products such as GCP

Proficient skills in at least one of the following languages: Python, Microsoft, Linux

Proficient skills with git and git workflows

Proficient skills in leveraging CI and CD tools to automate testing and deployment

Knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems

Knowledge of at least one configuration management system such as Chef, Bash or other such tools

Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services

Knowledge in the application of current and emerging network software and hardware technology and protocols

Requires conceptual knowledge in own job discipline and broadens capabilities

Understands key business drivers; uses this understanding to accomplish own work

Skills

Passionate about technology and has a desire to constantly expand technical knowledge

Detail-oriented in documenting information and able to own customer issues through resolution

Able to handle multiple tasks and prioritize work under pressure

Demonstrate sound problem-solving skills coupled with a desire to take on responsibility

Strong written and verbal communication skills, both highly technical and non-technical

Ability to communicate technical issues to nontechnical and technical audiences

Education

Required

Bachelor’s degree in Computer Science or 2 years' experience with Cloud Computing. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.

Certifications

Requires Cloud Professional Exam Certificates: GCP.

Required

2-3 Experience on Google Cloud

Experience with cloud platforms, open-source databases and caching layers

Technical customer support experience in a cloud hosting/technology environment

Physical Demands

May require work on non-traditional shifts

Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24x7 operations

A willingness to work weekends and/or holidays when required as the business dictates

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

GCP Cloud Engineer - II

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