Enterprise Solutions Group Manager

As an Enterprise Solutions Group Manager at Gong, you will play a crucial role in bridging the gap between go-to-market (GTM) teams, R&D, and product groups. You will own the intake process, oversee commitments, and ensure seamless coordination of customer-focused projects. This role requires strong leadership, strategic thinking, and the ability to navigate complex technical and business environments.

As an Enterprise Solutions Group Manager, you will:

• Own the intake process in collaboration with the Enterprise Solutions group, with Field Engineers assisting in scoping and providing technical details as needed, ensuring clarity and efficiency.
• Take ownership of commitments on behalf of R&D, either by utilizing Enterprise Solutions resources or by coordinating work within product-specific groups.
• Manage the Enterprise Solutions budget, providing recommendations for new projects while maintaining an understanding of current capacity.
• Serve as the point of contact (POC) for all customer commitment projects, including both those driven by Enterprise Solutions and those executed by R&D.
• Ensure ongoing product updates for customers (potentially through Customer Success Managers), setting expectations and maintaining transparency.
• Directly manage work performed by Engineering Services (outside of product groups), ensuring both technical and project success.
• Ensure the on-time and high-quality delivery of all requests.

You should apply if you have:

• Proven experience in enterprise solutions management or a related field.
• Strong background in engineering R&D
• Ability to effectively coordinate cross-functional teams and manage stakeholder expectations.
• Excellent communication, analytical, and organizational skills.
• Experienced in working closely with go to market.

*We operate in a flexible hybrid work model.

What makes working at Gong unique?

At Gong, we empower our employees with ownership to solve complex problems, make impactful decisions, and build cutting-edge products. We call this “Own. Solve. Impact.”

About us

Gong transforms revenue organizations by enhancing business efficiency, revenue growth, and decision-making. Our Revenue Intelligence Platform leverages proprietary AI technology to help teams capture, understand, and act on all customer interactions within a single, integrated system. Thousands of companies worldwide rely on Gong to optimize their go-to-market strategies and drive revenue growth.

At Gong, we celebrate individuality and diversity, ensuring fairness and equal opportunities for all employees. We follow a hybrid work model that blends remote flexibility with in-office collaboration, allowing for autonomy, strong relationships, and effective teamwork.

If these values resonate with you, we’d love to have you on board!

To review Gong’s privacy policy, visit www.gong.io/privacy-policy for more details.

#LI-MK3