Jobs for Developers

Engineering Manager, Billing

LoomFull-timeRemote; United StatesJun 23, 2023

Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 20M users across 350k+ companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconiq, and Coatue.

The Role

The Billing team sits at the core of Loom’s business strategy - as a product-led growth organization, converting users and collecting payment is a foundational capability that is critical to our business and growth. Our billing team is responsible for evolving the quality and value of our billing platform, driving conversion while creating trust and transparency throughout the entire billing process.

Loom is seeking an Engineering Manager to lead this mission-critical team of engineers. This person will be a strong technical and people-focused leader, who embodies the values we seek in our engineering leaders to delivery with velocity, continuously demonstrate cross team ownership, fail forward in the face of adversity, and an inner drive to open black boxes. You’ll become a domain expert and a trusted partner to colleagues across the organization, working closely with a team of fullstack engineers as well as data, research, support, design, and PM partners to deliver a world-class billing experience.


  • Lead our Billing team in building out our billing platform
  • Own implementation, quality, and timely delivery of new billing experiences 
  • Empower internal teams with billing-related tooling and data
  • Support our highly-skilled team in their career goals and aspirations
  • Foster a healthy, supportive, and inclusive work environment within the team
  • Own a technical roadmap for our billing systems, and collaborate closely with our design and product partners to create unified quarterly and yearly roadmaps for the team
  • Lead efforts to continuously improve reliability within our billing system
  • Advise and support the team on architecture, technical design, and debugging


  • A track record of shipping widely-used products with high-quality user experiences as an engineering individual contributor and as an engineering leader
  • Previous experience leading a product engineering team
  • You know how to delegate appropriately and are comfortable jumping into code and technical discussions
  • Willingness to dive into unfamiliar technologies, and experience doing so
  • Demonstrated experience leading overall design and implementation of projects involving extensive collaboration with other engineers, product, and design.
  • Previous experience with billing systems is a plus


Perks at Loom

  • Competitive compensation and equity package
  • Comprehensive medical, dental, and vision coverage for employees and dependents (for US employees)
  • 14 paid company holidays plus Summer Break in July and Winter Break in December
  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
  • Healthcare reimbursement (for International employees)
  • Life, AD&D, Short and Long Term Disability Insurance
  • 401(k) with 4% company matching
  • Wellness stipends
  • Flexible PTO
  • Paid parental leave
  • Remote work opportunities
  • Professional development reimbursement
  • Home office & technology reimbursement


How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.
Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed.
Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline  for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.
Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
To learn more about how Loom collects and uses your personal information during the application process, please see the Loom Candidate Privacy Notice.