About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity: As an AI/ML company, we operate a robust infrastructure heavily reliant on computing and data processing. Managing multiple AWS accounts, diverse environments, and Kubernetes deployments demands a comprehensive approach to automation that extends beyond the CI/CD pipeline. The complexities of scalability, reliability, security, and cost optimization persist, presenting continuous challenges. If the prospect of addressing these intricacies in a dynamic environment excites you, this position is an ideal fit.

What You will do as a DevOps Engineer-I :

Help in the definition of best practices in production monitoring and alerting and able to own application of the same.
Assist and troubleshoot in the setup and maintenance of various environments (Production, testing, etc).
Automate, optimize and drive efficiency of effort, code, and process.
Be able to assist with product stability and closely collaborate with other tech teams to suggest improvements for the same.
Assist in the implementation of security best practices, especially in public cloud infrastructure and in audit/compliance requirements.
Own integration of existing systems using appropriate Kubernetes/ docker / Terraform scripts to automate and improve the efficiency of the deployment.
Develop CI/CD pipelines for various services.
Coordinate and monitor releases of the same.

Who you are :

Bachelor's degree in Computer Science, Information Technology, or related field with 2+ years of industry experience as an SRE/DevOps Engineer.
Expertise in scripting and programming skills (e.g., Python, Shell, Go).
Good problem-solving and hands-on with the programming language or scripting for infra-automation.
CI/CD experience with Jenkins and cloud deployment technologies like Code Deploy (AWS), and/or GitLab.
Understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile or similar methodologies.
Hands-on experience with Infrastructure as Code, using Terraform, CloudFormation, or other tools.
Hands-on experience with microservices and distributed applications, such as orchestration and containers, Kubernetes, and/or serverless technology.
Understanding of network concepts and tools.
Understanding of different kinds of infra components such as DB/pub-sub services/cache etc.
Stay up-to-date with industry trends and emerging technologies to drive innovation best practices for security, compliance, and data protection.

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

DevOps Engineer - I

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