Customer Success Engineer Tech Lead

What you'll do

• You’ll manage the customer lifecycle for 6 - 12 accounts from onboarding to value realization, expansion, and finally, graph advocacy.
• You’ll onboard new customers and develop success plans to guide them through their value realization journey, providing demos, feature updates, workshops, and educational resources to help them adopt with confidence.
• You’ll capture success criteria, use case details, and business value metrics to build the renewal case and keep Apollo close to our customers.
• You’ll build relationships with our customers, nurture champions and graph advocates, and engage executives with business value reviews and executive business reviews.
• You’ll identify scalable opportunities to help our customers adopt successfully and create campaigns and projects to achieve team-level expansion goals.
• You’ll develop expansion strategies to identify new use cases and ultimately bring them onto the graph while collaborating across all functions at Apollo to achieve scale and keep Apollo close to its customers.
• You’ll achieve targets on query volumes, net retention revenue, and logo retention.
• You’ll ensure a high-quality customer experience by serving as the primary point of contact, triaging customer issues, and leading our issue response.
• You will coach new hires on best practices.

About You

• You've had success working with Enterprise customers on technical products and have achieved success at scale.
• You approach ambiguity with proactivity.
• You have a history of mentoring and advising junior team members
• You are a fast learner, can quickly grasp technological and business concepts, and have driven change within an organization.
• You are highly organized and can effectively keep track of customer requests and projects.
• You are an excellent problem solver who can thrive in an unstructured environment.
• You are curious and can effectively uncover customer needs and growth opportunities.
• You are a team player and enjoy fostering collaborative relationships with other departments.
• You have experience with programming languages, cloud services, or software deployment to support your ability to clearly articulate technical concepts or recommendations to customers.
• You have a history of driving cross functional projects and managing change in an organization
• Bonus points if you have a degree in computer science, have completed a coding boot camp, or have equivalent work experience.