Cloud Systems Engineer

See yourself at Twilio

Join the team as our next Cloud Systems Engineer on Twilio’s Platform Engineering team based in Ireland.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The Technical Operations team at Twilio builds and maintains the core internal services platform that powers Twilio and helps us to reach millions of people every day.  In this role, you will be responsible for assisting with maintaining and supporting a growing cloud-based corporate infrastructure along with SaaS products for the company.

Responsibilities

In this role, you’ll:

• Design, deploy, and manage cloud resources utilizing AWS as a primary IaaS resource.   
• Deploy and manage domain controllers and RODC across different regions in AWS and on premise.
• Automate building systems and deploying applications.
• Create additional automation by scripting repetitive tasks
• Manage and support Okta SSO Platform and other SaaS platforms
• Manage and support Microsoft Active Directory (Directory Services, DFS, DNS, GPO)
• Follow configuration recommendations from the security team and implement them as needed
• Participate in strategic project planning and execution
• Monitor productions systems, respond to and troubleshoot incidents
• Participate in the Enterprise Systems Administration Team After-Hours support rotation following the company’s incident response and escalation policy. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Bachelor’s degree in IT related field or comparable hands-on experience
• Experience with infrastructure automation tools such as Terraform(Primary), Ansible, or CloudFormation.
• Advanced-level knowledge of Okta IAM support, management, and governance.
• Strong proficiency in managing DNS, DFS, SMTP, clustering
• Fundamental knowledge of network topology, connectivity, and troubleshooting techniques.
• Experience scripting in Powershell, Python, Perl or other languages
• Strong proficiency in Hyper-V or other virtualization technologies.
• Experienced systems engineer who has 4+ years of system administration experience with Windows Server operating systems (various versions).
• Advanced-level knowledge of Active Directory, including Group Policy creation and management of AD provided services.
• Excellent team player - proven ability to resolve problems professionally and systematically in a team environment.
• Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines.
• Ability to collaborate with resources across multiple disciplines
• Ability to design and document complex workflows
• Provide administration and support for major platforms under the responsibility of Infrastructure Engineering:
• Strong proficiency in SaaS platform administration – Slack, Google Workspace, Microsoft O365, Microsoft Entra ID (formally Azure AD).

Desired

• Provide administration and support for major platforms under the responsibility of Infrastructure Engineering:
• Secondary IaaS cloud platforms that would be of benefit to the organization – Microsoft Azure and GCP. 
• Experience in server and desktop virtualization platforms such as VMWare, Hyper-V preferred.
• Experience with endpoint management solutions for security patching, inventory management, and 3rd party application deployment.  Windows Workstation, MAC OS
• Familiarity with Linux OS Administration

Location

This role will be remote, and based in Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.