Jobs for Developers

AVP, Solutions Engineer - Segment

TwilioFull-time$218k - $304kRemote; United StatesAug 16, 2023

See yourself at Twilio

Join the team as our next Head of Global Solutions Engineering on Twilio’s Segment GTM team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio Segment is growing rapidly and seeking a Head of Global Solutions Engineering to be a key leader in our global sales organization. This role will partner with and report to the VP of Global Sales. You will set the strategy and direction for our Solutions Engineering organization across North America, Latin America, Europe and APJ.  You will also take a hands-on approach to developing new leaders and helping your team scale processes globally. As the Solutions Engineering leader, you will partner with sales, post-sales and engineering to create cross-functional systems and operations. This position is critical to ensuring the continued success of our sales team.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


Twilio Segment is looking for a Head of Global Solutions Engineering who leads a team of 60+ highly skilled Solutions Engineers and Solutions Engineering managers. A successful candidate lives the Twilio Magic and has a demonstrated track record of customer-facing technical pre-sales leadership. We seek someone with:

  • Strong team leadership ability is required, with 10+ years experience as a direct manager of teams in a customer-facing technical pre-sales role, and 5+ years managing managers.

  • Experience with strategic planning and setting strategies for Technical Presales teams and advising non-Technical Sales teams.

  • Ability and desire to build strong cross-functional relationships, particularly with Product and post-sales teams (Customer Success, Professional Services).

  • Experience building programs that have impact and reach across teams

  • Hands-on approach to problem solving. Always ready to work opportunities directly alongside your team when needed.

  • Ability and desire to teach both Solutions Engineers, Account Executives, and GTM leadership.

  • A strong understanding of Software Sales cycles, ideally with a background in Value Selling complex SaaS solutions.

  • A world class communicator. Confident in influencing and engaging with a highly skilled and experienced audience including C-level executives.


This role will be remote and carries global responsibility. Candidates can be based in North America, or Europe (UK or Germany)

Approximately 25%-35% travel is anticipated.

Other Notes

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $218,900.00 - $273,600.00.

  • Based in New York, Washington State, or the San Francisco Bay area, California: $243,200.00 - $304,000.00.

  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

  • This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.


Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].