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🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it's like working at Monzo ✨
đź“ŤLondon | đź’° ÂŁ50,000 to ÂŁ60,000 + Benefits
About our TechOps Team:
We're looking for an ambitious and talented TechOps Solution Specialist to join our new solutions team based in our London office. In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong. This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone. Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow.
In addition to caring deeply about people, we are also passionate about technology. We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts. We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them.
What you’ll be working on
As part of the wider TechOps team you’ll be responsible for maintaining excellent tooling that enables Monzonauts to do their best work. You’ll help deliver technical solutions to support the business and implement automations and best practices to how we work.
Your day-to-day
You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:
You should apply if:
In order to be a real success in this role, we’d expect you to fit the following criteria:
Desirable Skills
In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don’t think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:
The Interview Process:
Our interview process consists of three main stages:
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]
What’s in it for you:
đź’° ÂŁ50,000 to ÂŁ60,000 âž• stock options & benefits
đź“ŤThis role is based in our London office. As you'll be supporting our teams onsite this isn't a remote position.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
đź“šLearning budget of ÂŁ1,000 a year for books, training courses and conferences
âž•And much more, see our full list of benefits here
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
#LI-TK1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
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